FAQ
Q: Do you have any minimum quantities?
A: No, as a custom manufacturer we have the ability to produce quantities of any amount, whether it be 25 or 20 000+, we have the manufacturing capabilities to complete any job of any size.
Q: Are custom sizes available?
A: Yes, all of our products are made to order, please contact us to discuss your needs and requirements and we will be happy to assist you.
Q: Where are Divine Products made?
A: We source the finest materials from all over the world but 100% of the manufacturing is done in Toronto, Ontario, Canada
Q: How are your covers sized?
A: We build the cover around your sheet size of the insert; therefore we will always refer to the paper size that the cover will hold.
Q: How long will you store my die?
A: All dies that have not been used for five consecutive years will be discarded.
Q: Can I get a sample?
A: Yes. It is possible, however because the number of products is so large, it is not always possible to find the exact item in the size, color, and texture you are looking for, however you will receive an item very similar.
Q: What shipping method does Divine use?
A: We normally ship with UPS Ground service. However, UPS expedited services are always available when necessary. Or alternatively, you may advise us with your preferred carrier and we will arrange shipping with them.
Q: Do you ship to the United States and Caribbean?
A: Yes, our products are shipped worldwide via UPS, or your preferred shipping provider.
Q: What are the costs of doing business internationally?
A: Our process makes it very easy. Our quote includes all duties, and customs clearance fees. The only thing you are responsible for is paying your local taxes and the shipping.
Q: What format do you want the artwork in?
A: Please send your artwork to your sales representative as an .eps or .ai in Illustrator with the text outlined
Q: Do you have any product in stock?
A: Unfortunately, we do not stock any products, however we stock various materials allowing for quick turnaround times if necessary. Please contact us about these items.